Chaos

Marketing Operations

• Map, analyse, and redesign operational processes across Sales, CS, and Marketing
• Identify inefficiencies, eliminate silos, and replace manual effort with scalable automation - proactively, not just reactively
• Drive and lead cross-functional automation and process improvement initiatives end-to-end - from scoping and stakeholder alignment through to implementation and handover
• Own the configuration, architecture, and health of core go-to-market automation platforms
• Maintain strong working knowledge of Salesforce
• Design and maintain integrations across the revenue tech stack
• Own data accuracy, consistency, and integrity across platforms
• Own end-to-end testing and validation of all automation workflows before they go live
• Continuously evaluate current processes and system architectures

Marketing Automation Manager