Junior Social Client Solutions Manager

Channel Factory

Support social client relationships by managing campaign strategies and executions for Channel Factory, a leading marketing solutions company for contextual safety and performance.

Posted 5/18/2026full-timeLondon • 🇬🇧 United KingdomJuniorWebsite

About the role

Key responsibilities & impact

Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs.
Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI.
Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes.
Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction.
Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews.
Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment.
Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact.
Generate detailed post-campaign reports summarizing performance, analyzing key metrics, and delivering data-driven insights and recommendations to clients.
Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements.
Master internal tools, CRM systems (Salesforce), and major social media advertising platforms.
Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives.

Requirements

What you’ll need

1–2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform.
Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization.
Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualization) with an ability to interpret campaign data.
Exceptional organizational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Excellent written and verbal communication skills for both internal teamwork and client-facing updates.
Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous.

Benefits

Comp & perks

💰 Competitive salary + bonus scheme
🌴 30 days holiday
✈️ Work abroad from any of our EMEA locations (travel covered in line with company policy)
💻 Brand new MacBook + 📱 iPhone
📞 Company-paid phone contract
🚲 Cycle to Work / Bike Scheme
☀️❄️ Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
🩺 Healthcare coverage
🌍 An international, fast-growing company with global career opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

paid social mediasocial campaign managementperformance marketingdata analysisExceldata visualizationdigital media buyingoptimizationpost-campaign reportingKPI tracking

Soft Skills

organizational skillsattention to detailcommunication skillsclient managementproblem-solvingteam collaborationtime managementadaptabilityurgencyaccuracy

Certifications

Google AdsMeta Blueprint