Product Specialist – Junior/Mid-Level

Channel Factory

full-time

Posted on: 11/23/2025

Location Type: Remote

Location: Remote • 🇸🇪 Sweden

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Junior

About the role

Triage, prioritize, and manage incoming tickets in the Product Support Portal.
Resolve issues independently whenever possible through investigations, admin actions, configurations, or settings updates.
Identify when to escalate — and chase responses to keep resolutions on track.
Monitor ticket timelines and make sure SLAs and response expectations are met.
Communicate clearly and proactively with requestors and internal teams.
Provide training and guidance to internal users.
Keep documentation and support materials up to date with recurring questions and solutions.
Collaborate closely with Product, Engineering, and Business teams to continuously improve the support process.

1–3 years of experience in Product or Tech Support, Product Operations, or a related role.
Solid understanding of AdTech, digital media buying, or ad delivery ecosystems.
Experience in data analytics, taxonomy management, or UX optimization.
Familiarity with Jira, Zendesk, or other enterprise-level ticketing systems.
AI-curiousity or fluency — you are eager to automate workflows, experiment with AI tools, and improve efficiency.
Strong problem-solving mentality — you look for root causes, not band-aids.
Structure and organization, with an eye for constant process improvement.
Confident communication skills and persistence to chase and follow up when progress stalls.
Ability to explain complex topics simply — whether in writing, live training, or quick Looms.
Full professional proficiency in English (spoken and written).

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analyticstaxonomy managementUX optimization

problem-solvingcommunicationorganizationprocess improvementtraining and guidance