Claims Manager

ChangeMakers

Claims Helper Manager leading a team to assist Claimants in the First Nations Child and Family Services Settlement process. Focus on providing support to individuals in Northern Ontario communities.

Posted 7/31/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and project management skills while providing effective support to Claims Helpers and Claimants. Possesses in-depth knowledge of Indigenous culture, history, and the impacts of colonization, ensuring an inclusive and supportive environment.

Highest-signal resume keywords

Project ManagementIndigenous Culture KnowledgeInterpersonal SkillsEffective CommunicationIndigenous Community Governance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingTeam LeadershipCollaborationMentorship

Industry Keywords

Indigenous PeoplesColonial PoliciesIntergenerational TraumaClaims SupportSettlement Claims Process

About the role

Key responsibilities & impact

Support the Claims Helpers as a direct source of information, check-ins and problem-solving, monitoring, growth and development and scheduling team meetings.
Help ensure Claims Helpers have access to wellness supports and any support required to meet equipment and organizational needs.
Provide oversight and leadership in supporting a team of Claims Helpers.
Help ensure the Claims Helpers provide effective support and assistance to Claimants.
Work closely with the Co-Leads to support Castlemain policies, training, and mentorship that contributes to building an inclusive working environment.
Acts as an escalation support to Claim Helpers, while also having the ability to assist Claimants in completing Claim Forms.
Ability to work both independently and collaboratively in a virtual team environment that encourages equal contribution and diverse perspectives.
Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the FNCFSJP Settlement Claims Process.
Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions.
Follow key milestones and remain up to date on information regarding the settlement.

Requirements

What you’ll need

5+ years of experience in project management
Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma
An in-depth understanding of colonial policies and the impacts of colonization on Indigenous peoples and communities
Strong interpersonal skills
Ability to clearly communicate complex information pertaining to the Parties, classes and overall Settlement.
An understanding the governance structure of Indigenous communities.
In-depth experience and understanding of Indigenous history, peoples and culture
Self-identifying as Indigenous and/or having first-hand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.

Benefits

Comp & perks

health, dental, life, and disability insurance
Employee Assistance Program
Flex Health Spending Account under MyHSA
cell phone benefit
3 weeks of vacation to be accrued