Senior Specialist, Experience, Technology, Compliance

ChangeMakers

Senior Specialist at Castlemain structuring data in customer relationship management systems and managing email and SMS campaigns. Collaborating on platform administration, QA, and user support while ensuring compliance.

Posted 5/27/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$55,500 - CA$77,000 per yearWebsite

About the role

Key responsibilities & impact

Structure and manage data in customer relationship management systems
Complete quality assurance related to data standards and accuracy
Manage email and SMS campaign deployment across a range of initiatives
Administer HubSpot (forms, consent and subscription types, contacts and segmentation, workflows, automation, reporting dashboards)
Implement platform updates and enhancements without custom coding
Maintain data integrity, naming conventions and configuration standards
Participate in QA for new pages, forms, workflows and releases
Provide internal training, guides and documentation on platform features and standard tasks

Requirements

What you’ll need

3-5 years of experience working with HubSpot or similar platforms
College or university degree in Marketing, Digital Communications or a related field, or an equivalent combination of education and experience
Strong technical aptitude without a need for developer level coding skills
Experience configuring workflows, forms, permissions and automation in CRM platforms
Strong documentation skills and a systems thinking approach to platforms and data
Ability to translate business needs into technical configuration with clear rationale
Experience working across multiple platforms, teams and business units, while following governance, standards and roadmaps for web and digital platforms and coaching others on platform use and configuration standards
Ability to travel occasionally to internal meetings or client engagements

Benefits

Comp & perks

rewarding benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data managementquality assuranceemail campaign deploymentSMS campaign deploymentworkflow configurationautomationdata integrityplatform updatesdocumentation

Soft Skills

strong technical aptitudedocumentation skillssystems thinkingbusiness needs translationcoaching