Director of Operations – Deliberations

Change.org

Change.org Director of Operations scaling non-partisan civic dialogues across U.S. cities.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesLead💰 $205,500 - $241,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and program leadership, with a strong focus on civic dialogue facilitation, city-level policy development, and cross-partisan stakeholder management. Proven ability to lead teams, implement AI-powered workflows, and design strategic programs that engage diverse communities.

Highest-signal resume keywords

Operations LeadershipCivic Dialogue FacilitationCross-Partisan Stakeholder ManagementCity-Level Policy DevelopmentAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementPeople ManagementSystems ThinkingStrategic Program DesignDialogue Playbook DevelopmentCommunity EngagementPolicy DevelopmentProcess ScalingParticipant MatchingInsight Extraction

Soft Skills

Team LeadershipRelationship BuildingCommunication SkillsCollaborationNon-Partisan Credibility Protection

Tools & Technologies

AI-Powered Workflows

Industry Keywords

Civic EngagementDeliberative ProcessesGovernment OperationsPolitical OrganizationsStakeholder Management

About the role

Key responsibilities & impact

Own end-to-end delivery of civic dialogues across active cities, from recruitment through facilitation to post-dialogue reporting
Maintain a biweekly launch cadence while ensuring high quality
Lead, hire, onboard, and develop the program manager team
Redesign and document the 12-week dialogue playbook into a repeatable system
Implement AI-powered workflows for participant matching, synthesis, and insight extraction
Build trusted relationships with city offices, mayors, staffers, and political leaders across the spectrum
Protect the program's non-partisan credibility
Partner strategically with the GM and policy directors on program growth and direction
Develop effective, implementable city-level policy

Requirements

What you’ll need

8+ years of experience in operations or program leadership
Ideally, experience as a Chief of Staff or senior operations leader in a government office or civic/political organization
Proven people management experience, including developing senior or expert-level individual contributors
Direct experience in or alongside city governments
Track record of building and scaling programs or processes from an early stage
Experience running structured dialogue, deliberative processes, or community engagement programs
Cross-partisan experience with conservative- and liberal-leaning stakeholders
People and team leadership skills
Operations and program management expertise across multiple concurrent complex programs and staggered 12-week cycles
Systems thinking and AI fluency
Strategic program design skills
Understanding of civic dialogue and deliberation principles
Cross-partisan stakeholder management skills
City-level policy development skills
Must be based in the United States
Must be legally authorized to work in the United States

Benefits

Comp & perks

Compensation based on a predetermined salary scale and cost of labor for the location
Take-home task compensated for approximately 4 hours at the prorated hourly rate
Equal employment opportunity
Reasonable accommodations throughout the recruitment process