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Customer Support

• Provide prompt, friendly, and accurate support to Customers via phone and occasionally email in English and Spanish
• Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience
• Respond to inquiries with empathy, professionalism, and understanding of customer needs
• Proactively engage with customers and offer solutions to exceed expectations
• Identify and address potential issues before escalation; collaborate with internal teams to share insights
• Maintain in-depth knowledge of Customers platform and contribute to internal resources and knowledge base articles
• Demonstrate active listening and simplify technical information into easy-to-understand instructions
• Participate in ongoing training and uphold quality standards

Customer Support Advisor, Spanish Speaker