Change by Degrees

Customer Support Advisor

Change by Degrees

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Salary

💰 €15,250 per year

About the role

  • Provide prompt, friendly, and accurate support to Customers via phone and occasionally email in English.
  • Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience.
  • Respond to inquiries with empathy, professionalism, and an understanding of customer needs.
  • Proactively engage with customers to exceed their expectations, offering solutions that leave a lasting positive impression.
  • Stay ahead of potential issues by identifying and addressing problems before they escalate.
  • Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products.
  • Maintain in-depth knowledge of Customers platform to assist customers effectively and confidently.
  • Contribute to building and updating internal resources and customer-facing knowledge base articles to empower others.
  • Demonstrate active listening, ensuring customers feel understood and valued.
  • Uphold commitment to delivering high-quality support by adhering to best practices and quality standards.
  • Participate in ongoing training and stay up to date with our evolving platform and industry trends.

Requirements

  • 2-3 years in customer support, with a focus on phone interactions.
  • Previous experience with US, Australian, or New Zealand customers is a plus.
  • Fluent English language skills are required for this role.
  • Comfortable with technology and able to troubleshoot tier 1 technical issues.
  • Exceptional English communication skills (both written and verbal), with the ability to articulate solutions clearly and effectively.
  • A passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism.
  • Comfortable working in a fast-paced environment and embracing change.
  • Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment.
  • A curiosity and eagerness to learn, adapt, and contribute to continuous improvement.
  • Prioritization skills, resilience to pressure, and the ability to maintain focus amid constant change.
Benefits
  • A competitive salary
  • Internet and Meal Allowance
  • Health Insurance and Flexible Benefits
  • Equipment provided
  • Home office allowance
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingtechnical issue resolution
Soft Skills
empathycommunicationactive listeningproblem-solvingcollaborationadaptabilityprioritizationresilience