Director of Product and Application Support

Champions Funding LLC

Director of Product and Application Support managing application support and product optimization for Champions Funding. Reviewing application performance and ensuring compliance with technology standards in a remote role.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Work remotely, handling all application support strategy and product optimization activities.
Review core application platforms for completeness, performance, and compliance with technology and regulatory standards.
Identify core system workflows, integrations, and APIs to ensure proper execution and technical documentation.
Audit application performance metrics for accuracy, completeness, and compliance.
Identify, track, and resolve system-level conditions, exceptions, and software deficiencies.
Prepare and correct product documentation and system configurations as needed to ensure compliance with company and technology guidelines.
Communicate with business stakeholders and third parties to resolve application support issues and obtain missing requirements.
Liaise with Software Vendors, Development Teams, and IT Infrastructure Partners to ensure timely receipt of patches and feature deployments.
Prepare and review technical documents such as Service Level Agreements (SLAs) and Product Roadmaps.
Ensure timely delivery of complete and accurate product updates to the organization.
Maintain accurate records by updating and maintaining documentation within the knowledge base and ticketing system.
Strong understanding of Encompass architecture, vendor integration, APIs, custom development, AI.
Ability to manage JIRA.
Identify process improvement opportunities.
Experience managing teams of BSA’s and System Administrators.
Liaison between Operations and Technology to execute high level projects and business enhancements.
Responsible for keeping initiatives on track, and balancing priorities to execute on key deliverables.

Requirements

What you’ll need

2+ years of experience in product management, application support, or IT operations preferred.
Wholesale mortgage lending experience required.
Strong knowledge of application support processes, system architectures, integrations, and APIs.
Experience auditing software applications and resolving product-level conditions or system deficiencies.
Strong attention to detail and organizational skills with the ability to manage multiple deadlines.
Excellent communication skills, both written and verbal, with the ability to collaborate across teams.
Ability to work independently and in a team-oriented environment.
Familiarity with enterprise software platforms (e.g., Salesforce, Encompass, or Jira) is preferred.
Relevant technical or agile certification is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Champions Funding LLC Website LinkedIn All Job Openings 51 - 200 employees 💸 Finance 🏠 Real Estate Finance
Real Estate Champions Funding LLC is a mission-based mortgage lender certified as a Community Development Financial Institution (CDFI). The company specializes in Non-Qualified Mortgage (Non-QM) loans, providing innovative and inclusive financing solutions aimed at underserved and under-banked borrowers who often face challenges with traditional lenders. By employing modernized underwriting methods and offering a diverse range of loan programs, including ITIN loans for non-U. S. citizens, Champions Funding empowers mortgage brokers and loan originators to better serve their clients. With a focus on quick and efficient service, they aim to open the door to homeownership and real estate investment for diverse and historically excluded communities. Director of Product and Application Support 🔥 4 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead ✅ Product Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Work remotely, handling all application support strategy and product optimization activities.
Review core application platforms for completeness, performance, and compliance with technology and regulatory standards.
Identify core system workflows, integrations, and APIs to ensure proper execution and technical documentation.
Audit application performance metrics for accuracy, completeness, and compliance.
Identify, track, and resolve system-level conditions, exceptions, and software deficiencies.
Prepare and correct product documentation and system configurations as needed to ensure compliance with company and technology guidelines.
Communicate with business stakeholders and third parties to resolve application support issues and obtain missing requirements.
Liaise with Software Vendors, Development Teams, and IT Infrastructure Partners to ensure timely receipt of patches and feature deployments.
Prepare and review technical documents such as Service Level Agreements (SLAs) and Product Roadmaps.
Ensure timely delivery of complete and accurate product updates to the organization.
Maintain accurate records by updating and maintaining documentation within the knowledge base and ticketing system.
Strong understanding of Encompass architecture, vendor integration, APIs, custom development, AI.
Ability to manage JIRA.
Identify process improvement opportunities.
Experience managing teams of BSA’s and System Administrators.
Liaison between Operations and Technology to execute high level projects and business enhancements.
Responsible for keeping initiatives on track, and balancing priorities to execute on key deliverables. 🎯 Requirements
2+ years of experience in product management, application support, or IT operations preferred.
Wholesale mortgage lending experience required.
Strong knowledge of application support processes, system architectures, integrations, and APIs.
Experience auditing software applications and resolving product-level conditions or system deficiencies.
Strong attention to detail and organizational skills with the ability to manage multiple deadlines.
Excellent communication skills, both written and verbal, with the ability to collaborate across teams.
Ability to work independently and in a team-oriented environment.
Familiarity with enterprise software platforms (e.g., Salesforce, Encompass, or Jira) is preferred.
Relevant technical or agile certification is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director of Product and Technology Operations 🔥 1 hour ago Procurement Partners 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Director of Product and Technology Operations managing operational aspects for tech teams in healthcare software company. Focusing on process optimization, tooling, and cross-functional alignment. 🇺🇸 United States – Remote 💰 Private Equity Round on 2020-12 ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Group Product Manager, Ads Product & Platform 🔥 5 hours ago ServiceTitan 1001 - 5000 ☁️ SaaS 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Group Product Manager overseeing the Ads product and platform at ServiceTitan. Driving AI strategies and campaign management for home services businesses. 🇺🇸 United States – Remote 💵 $185.3k - $247.8k / year 💰 $200M Series G on 2021-06 ⏰ Full Time 🟠 Senior 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Principal Product Manager 🔥 5 hours ago Trellix 1001 - 5000 🔒 Cybersecurity 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Principal Product Manager driving forward-thinking AI-driven cybersecurity solutions at Trellix. Leading product strategy for integrated network security features while collaborating across engineering and customer teams. 🇺🇸 United States – Remote 💵 $190k - $250k / year 💰 $35M Venture Round on 2000-04 ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Director of Product Certifications and Compliance 🔥 5 hours ago Trellix 1001 - 5000 🔒 Cybersecurity 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Director of Product Certifications and Compliance directing global certification efforts for Trellix's cybersecurity platform. Overseeing program managers and collaborating with multiple teams on regulatory requirements and improvements. 🇺🇸 United States – Remote 💰 $35M Venture Round on 2000-04 ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Director, Digital Product Management 🔥 10 hours ago Amgen 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Director of Digital Product Management at Amgen leading a team to embed with products and accelerate digital transformation. Focused on outcome-driven product management and capability building. 🇺🇸 United States – Remote 💵 $199.3k - $269.7k / year 💰 $28.5G Post-IPO Debt on 2022-12 ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor View More Product Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

application supportproduct optimizationsystem workflowsintegrationsAPIsperformance metrics auditingtechnical documentationprocess improvementteam managementwholesale mortgage lending

Soft Skills

attention to detailorganizational skillscommunication skillscollaborationindependenceteam-oriented

Certifications

technical certificationagile certification