Customer Service Professional – Phone, Chat, Email
Champ
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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About the role
- Respond to phone, chat, and email inquiries in a timely and professional manner
- Provide accurate and helpful information to clients and tenants
- Assist with general inquiries, maintenance requests, and lease inquiries
- Troubleshoot and resolve any customer service issues
- Maintain a high level of customer satisfaction and ensure a positive customer experience
- Collaborate with team members to ensure all inquiries are handled efficiently and effectively
- Keep detailed records of all customer interactions and follow up as needed
- Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
- Assist with other administrative tasks as needed
Requirements
- High school diploma or equivalent
- Previous customer service experience, preferably in a remote setting
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficient in using various computer programs and systems
- Ability to work independently and in a team environment
- Availability to work a full-time schedule, including some evenings and weekends as needed
Benefits
- Medical Plan
- PTO
- 401k
- vision and dental is offered along with Aflac
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsproblem-solving skillsmultitaskingprioritizationcustomer serviceteam collaborationindependencecustomer satisfaction
Certifications
high school diploma