Chambre de Métiers et de l'Artisanat Auvergne-Rhône-Alpes

Customer Service and Sales Advisor

Chambre de Métiers et de l'Artisanat Auvergne-Rhône-Alpes

full-time

Posted on:

Location Type: Office

Location: Romans-sur-Isère • France

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Salary

💰 €2,072 per month

About the role

  • Welcome our clients and prospects
  • Advise clients and promote the full range of services
  • Ensure service quality to grow revenue
  • Provide in-person, telephone and digital reception for clients of the local Chamber of Trades and Crafts (CMA)
  • Listen, analyze and identify client needs
  • Manage appointment scheduling with specialists
  • Deliver customer service that meets quality standards
  • Provide information on training and administrative formalities
  • Inform clients about training and register them for courses
  • Promote and market the CMA's service offerings

Requirements

  • Minimum of a two-year post-secondary diploma (Bac+2) or equivalent
  • At least 2 years' experience in a customer service role or in hospitality/food service
  • Autonomy, rigor and ability to synthesize information
  • Ability to manage disputes calmly and courteously
  • Team spirit and the ability to work cross-functionally with different departments
  • Strong interpersonal skills and good organizational abilities
  • Good computer skills
  • Training and/or experience in sales
  • Strong customer focus and proven interpersonal qualities
Benefits
  • Supplementary health insurance (mutuelle)
  • RTT (additional paid time off)
  • Meal vouchers (tickets-restaurant)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceappointment schedulingsales training
Soft Skills
autonomyrigorability to synthesize informationdispute managementteam spiritinterpersonal skillsorganizational abilitiescustomer focus
Certifications
two-year post-secondary diploma (Bac+2)