Expected to successfully obtain missing information or details as required to ensure a thorough understanding of each purchase order and project.
Build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote requests.
Partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above.

Requirements

Obtain missing information or details as required to ensure a thorough understanding of each purchase order and project.
Build and maintain relationships with representatives, specifiers and customers; establish and maintain customer goodwill; maintain effective dialog with representatives and specifiers to determine customer needs and market information related to quote requests.
Partner with sales, engineering and accounting to follow up to close RFQs, clarifications, opportunities, quotes and orders; track, manage and communicate to coordinate the above.
Enter sales orders in ERP system; schedule, print & verify dealer commissions as needed; ensure entered orders match quotes in the system; process expedites, special orders, cancellations, order changes, etc.; Send acknowledgment to customer; verify ship date with customer; Maintain and file customer signoffs for all assigned sales/purchase orders.
Coordinate with other ISPCs as required to enable smooth workflow.
Investigate and resolve customer issues (i.e. complaints, field problems, warranty claims, etc.).
Maintain sales folders, invoice copies, hold for release orders or any other paperwork as needed.
Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.).
Understand the dynamics of each quoted order, including, but not limited to budget pricing, competitive bid information, representative’s position, job information, etc. for the purpose of contributing to top line sales growth and bottom-line net income.
Provide pricing of standard product and quotations of parts and assemblies to representatives as per company policy; evaluate order pricing to identify potential negotiable points.
Initiate and coordinate adjustments to pricing and commissions via Credit/Rebills as needed.
Assist with sample order requests from customers and working with operations to see that these are fulfilled.

Benefits

Comprehensive benefits package
401k contribution
Short-term incentive plan (subject to eligibility requirements)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP systemsales order entryorder processingpricing evaluationquotation preparationcustomer issue resolutionorder trackingorder managementsales documentationworkflow coordination

Soft Skills

relationship buildingcustomer goodwilleffective communicationcollaborationproblem-solvingorganizational skillsattention to detailcustomer needs assessmentdialog maintenancenegotiation