Director of Operational Performance – Population Analytics

Chamber

Director of Operational Performance & Population Analytics for Chamber, enhancing healthcare operations through analytics and performance metrics. Leading cross-functional teams to drive program improvements and insights.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the tracking and reporting of Chamber's leading indicators, SLAs, quality measures, and operational metrics
Build and maintain dashboards and scorecards
Partner with Informatics and Finance to ensure your team has clean, reliable data
Analyze Chamber’s attributed populations across contracts to surface clinical trends, risk concentrations, and care gaps
Build the clinical and operational business case for new programs
Own target-setting and outcome modeling for active programs
Conduct retrospective program evaluation
Design and run a QA and audit program across care delivery operations
Translate performance data into specific, actionable improvement recommendations
Own root cause analysis when targets are missed
Build a performance improvement operating rhythm for Care Ops

Requirements

What you’ll need

7–10+ years of experience in healthcare
Demonstrated experience owning performance measurement and improvement in a complex operating environment
Familiarity with value-based care performance metrics
Strong analytical instincts with the ability to work across data sources
Experience designing and running QA or audit programs
Experience hiring and developing analysts or junior team members
Clear, structured communicator
Experience with population-level analytics in a clinical or VBC context
Passionate about improving outcomes for cardiology patients and providers

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance measurementperformance improvementdata analysisQA programsaudit programsoutcome modelingretrospective program evaluationpopulation-level analyticsclinical trends analysisrisk concentration analysis

Soft Skills

analytical instinctsstructured communicationteam developmentpartnershipactionable recommendationsroot cause analysistarget-settingoperational rhythm buildingproblem-solvingpassion for improvement