Director/VP of Care Operations – Transformation
Chamber
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Build & Lead Next-Generation Care Teams
- Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
- Drive excellence in communication, documentation, and value-based outcomes.
- Develop workflows for triage, care coordination, education, and escalation.
- Operationalize AI-Enabled Care Delivery
- Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
- Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
- Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
- Build Systems That Scale
- Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
- Ensure delivery against contractual SLAs and key payer metrics.
- Translate payer requirements into clear operational workflows and accountability structures.
Requirements
- 8–15+ years in healthcare operations (population health, managed care, care coordination, or VBC).
- Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery.
- Proven success building and scaling patient-facing operational teams.
- Operational experience translating contracts into repeatable workflows with measurable outcomes.
- Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement.
- Excellent communicator who influences cross-functionally with clinical, product, and executive partners.
- Passionate about transforming heart health for patients and providers.
Benefits
- Periodic travel to Chamber offices may be required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI-driven outreachautomationcare coordinationperformance dashboardsstaffing modelsquality monitoringcapacity planningcontract translationworkflow developmentvalue-based care
Soft skills
communicationanalytical mindsetsystems thinkinginfluencingcross-functional collaborationleadershiptrainingscaling teamscontinuous improvementpassion for transformation