Senior Manager, Customer Success Management – Enterprise/EMEA

Chainguard

Senior Manager leading Customer Success Management at Chainguard for Enterprise customers. Collaborating with cross-functional teams to drive customer engagement and retention strategies.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $200,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build, lead, and mentor a team of CSMs supporting Enterprise customers
Foster a collaborative, high-performance, and customer-centric culture
Provide coaching, performance management, and career development support
Drive accountability through clear goals, metrics, and regular feedback
Partner with Customer Success and cross-functional leaders to define segment-specific strategies
Execute programs tailored to Enterprise customer needs
Design and operationalize engagement models
Maintain visibility into adoption, health scores, and engagement metrics across the portfolio
Guide the team in identifying churn risks and expansion opportunities
Drive proactive outreach and intervention based on data insights
Ensure strong stakeholder relationships across Enterprise accounts

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, or related fields
Prior people management experience with a track record of developing high-performing teams
Experience supporting Enterprise or high-ARR customer segments
Experience with high-touch customer success models
Background in Cybersecurity, DevOps, or a related technical domain preferred
Strong operational mindset with experience building or optimizing processes
Proven ability to drive retention and growth in a metrics-driven environment
Excellent communication and interpersonal skills across diverse audiences
Bachelor’s degree in a relevant field; advanced degree preferred

Benefits

Comp & perks

Equity/stock options
Unlimited PTO
Remote work with flexible coworking and team meetup opportunities
Home office and internet stipend
100% health/dental/vision insurance coverage for you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount Managementpeople managementhigh-touch customer success modelsmetrics-driven environmentprocess optimizationCybersecurityDevOps

Soft Skills

leadershipmentoringcoachingperformance managementcommunicationinterpersonal skillscollaborationaccountability

Certifications

Bachelor’s degreeadvanced degree