Chainguard

Salesforce Business Systems Analyst

Chainguard

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions
  • Translate business requirements into clear, technically accurate user stories and functional designs
  • Contribute to technical solution discussions and design reviews
  • Implement configurations aligned to established architecture and best practices
  • Support testing, validation, and post-release activities
  • Perform day-to-day Salesforce administration and configuration
  • Build and maintain Flows, validation rules, custom objects, fields, record types, and automation
  • Manage users, roles, profiles, permission sets, and access controls
  • Create and maintain reports and dashboards for Sales and Marketing teams
  • Support data hygiene, imports/exports, and governance standards
  • Work in sandboxes and support deployments and releases
  • Serve as a first-line and technical escalation point for Sales and Marketing users
  • Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows
  • Provide timely support and guidance to unblock users
  • Participate in office hours and user enablement sessions
  • Capture recurring issues and escalate or translate them into system improvements
  • Support existing integrations with marketing, analytics, and billing systems
  • Assist in diagnosing integration and data synchronization issues
  • Partner with developers during integration testing and issue resolution

Requirements

  • 4+ years of experience in a Salesforce-focused technical role
  • Salesforce Administrator certification (required)
  • Salesforce Advanced Administrator certification (required)
  • Strong hands-on Salesforce administration experience (Sales Cloud)
  • Experience working in Scrum / Agile environments (required)
  • Ability to partner effectively with developers and technical teams
  • Comfort working with Salesforce data models, automation, and reporting
  • Experience supporting Sales and Marketing users in a fast-paced environment
  • Strong troubleshooting, analytical, and communication skills
  • Strongly Preferred: Agentforce Certified
  • Familiarity with SOQL and Salesforce metadata
  • Experience supporting B2B SaaS go-to-market teams
  • Nice to Have: Experience with tools such as HubSpot, Marketo, NetSuite, or similar
  • Exposure to CI/CD or Salesforce release automation
Benefits
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce administrationSales CloudSOQLSalesforce metadataautomationreportingdata synchronizationconfigurationvalidation rulescustom objects
Soft skills
troubleshootinganalytical skillscommunication skillscollaborationuser supportproblem-solvingadaptabilityuser enablementtechnical escalationstakeholder engagement
Certifications
Salesforce AdministratorSalesforce Advanced AdministratorAgentforce Certified