CHA Consulting, Inc.

Program Analyst

CHA Consulting, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • 🇺🇸 United States

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Salary

💰 $70,000 - $75,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Tableau

About the role

  • Review enrollment packets and determine eligibility for enrollment in the LevelUp program.
  • Create new participant records of LevelUp participants into the TAAG case management system.
  • Design and update training materials for LevelUp staff.
  • Facilitate onboarding, ongoing technical assistance and training sessions for LevelUp staff
  • Coordinate and track key LevelUp program milestones including enrollments, extensions, interims, and exits.
  • Train and support new LevelUp coaches while serving as a liaison to HCV staff.
  • Review participant packets for compliance and process them in Yardi or forward to HCV contractor as required.
  • Reconcile annual progress addendums and collaborate with cross-functional teams to ensure HUD compliance.
  • Conduct regular audits of LevelUp savings accounts.
  • Analyze program data and trends to identify bottlenecks or areas for improvement with the existing enrollment process.
  • Develop and maintain dashboards and program reports to track pay points, KPIs, and participant outcomes.
  • Support the development of annual program budgets and forecasts in collaboration with department leadership.
  • Review and process interim and grant requests.
  • Track and reconcile grant funds and interim withdrawals; ensure alignment with program budgets.
  • Conduct quality control reviews and internal audits.
  • Manage caseload assignments, data corrections, and deletions in TAAG.
  • Monitor and maintain the corrections log; resolve issues identified during packet reviews and audits.
  • Collaborate with internal departments and external partners to improve data quality, systems and reporting accuracy.
  • Lead business process reviews and recommend optimization strategies.
  • Prepare and submit quarterly reports.

Requirements

  • Bachelor’s degree in Business Administration, Finance, or a related field is preferred
  • Minimum of five years of related work experience in data analysis, quality control and compliance, finance, or auditing
  • A combination of education and related work experience will be considered
  • Experience with budget tracking and internal procurement processes preferred
  • Proficiency in Microsoft Excel (pivot tables, formulas), Word, PowerPoint, and SharePoint with proven ability to master new software
  • Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
  • Knowledge of HUD regulations, Family Self-Sufficiency programs, and housing systems (e.g., Yardi)
  • Advanced communication skills, analytical, and organizational skills
  • Ability to train and support staff, facilitate meetings, and present findings to internal and external stakeholders
  • Ability to work independently, manage multiple priorities, and meet deadlines
  • Strong attention to detail and the ability to work effectively with minimal supervision.
Benefits
  • Vacation, Sick and Personal, competitive PTO package
  • Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Long-Term Care Insurance
  • Pet Insurance
  • Parking Transit
  • Prepaid Legal Services
  • Brightstar 529 College Savings Plan
  • Identity Theft Protection
  • Hospital Indemnity Insurance
  • Voluntary Critical Illness Insurance
  • Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
  • Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
  • Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisquality controlcompliancebudget trackingauditingdata visualizationMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSharePoint
Soft skills
advanced communicationanalytical skillsorganizational skillstraining and supportfacilitationpresentation skillsindependent workmulti-priority managementattention to detailminimal supervision