Senior Full-Charge Bookkeeper
AccountingDepartment.com
Flash
Payroll Tax Notice Analyst
CGWS - COME GROW WITH US
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Idaho, New York, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Research and resolve payroll tax notices for our customer base.
- Ensure timely and accurate identification of the root cause of notices
- Research reasons and responsibilities for Penalty & Interest
- Assist with escalated issues with agencies and clients
- Perform effective communication with clients and tax agencies via phone or email
- Provide internal support to Payroll teams
- Monitor the Service Cloud queues to ensure SLAs are met
- Ensure adherence to department and company SOPs in Slite
- Collaborate with team members to create efficiencies and improve processes
- Stay updated on tax changes and agency rules to prevent future notices
- Ensure process documentation is kept up to date
Requirements
- 1-2 years of payroll tax experience
- Knowledge of payroll tax notices and related regulations
- Proficiency in using Back Office and MasterTax systems
- Attention to Detail
- Strong ability to prioritize tasks and manage time effectively
- Self-starter with the ability to work independently and meet deadlines
- Excellent written and oral communication skills
- Strong customer service orientation and ability to collaborate across teams
- Passion for solving complex payroll questions and challenges
- Enjoyment of research and problem-solving activities
- Comfort with accounting and math problems
Benefits
- Great Company Culture that has been recognized by multiple organizations
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll tax experienceknowledge of payroll tax noticesregulationsresearchproblem-solvingaccountingmath
Soft skills
attention to detailtime managementself-starterwritten communicationoral communicationcustomer service orientationcollaborationprioritization
