Payroll Support

CGWS - COME GROW WITH US

Payroll Support Hero supporting small and medium-sized businesses using BambooHR’s HR and payroll platform. Troubleshooting payroll inquiries, guiding software integration, and delivering phone and email customer support.

Posted 8/4/2026full-timeUtah • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, particularly in payroll processing and software utilization, while maintaining high client satisfaction and attention to detail. Proficient in troubleshooting payroll software issues and providing effective solutions to complex inquiries.

Highest-signal resume keywords

Payroll ProcessingBambooHR SoftwareClient SupportClear CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingBambooHR SoftwareTyping Speed 60+ WPM

Soft Skills

Customer CareMultitaskingProblem Solving

Industry Keywords

DeductionsGarnishmentsTax LiabilitiesBenefit DeductionsClient Satisfaction

About the role

Key responsibilities & impact

Provide exceptional email and phone support for customers
Provide solutions to questions regarding deductions, garnishments, and BambooHR payroll software
Research solutions to challenging client problems
Help clients integrate and utilize the software effectively
Provide expert guidance on payroll processing, tax liabilities, and benefit deductions
Troubleshoot payroll software issues
Resolve complex payroll inquiries as the primary client contact
Meet performance metrics while maintaining high client satisfaction
Work Monday through Friday without weekends

Requirements

What you’ll need

Ability to engage in phone conversations for up to 6 hours a day
Passion for customer care and maintaining high client satisfaction
Desire to learn payroll; prior experience welcome but not required
Clear and concise written and verbal communication
Impeccable attention to detail
Tech-savvy and able to learn software applications quickly
Ability to multitask
Typing speed of 60+ words per minute
Availability for in-office training during the approximately 2-week training/ramping period
Must pass a background check
Must pass a credit check
Ability to work regular in-office days each week

Benefits

Comp & perks

Comprehensive health, life, and disability insurance
4 weeks of vacation
12 company holidays
Parental leave
Volunteer time off
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Professional development
Flexible work arrangements
Great Company Culture recognized by multiple organizations