HR Services Manager

CGWS - COME GROW WITH US

Manager overseeing multiple HR Services functions within Customer Experience at BambooHR. Driving operational excellence and protecting client experience while leading specialized teams.

Posted 5/8/2026full-timeUtah • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee Payroll Custom Reporting, Professional Services Fulfillment, and Technical Specialist teams, fostering a culture aligned with BambooHR’s Core Values and CX service standards.
Identify efficiency gaps, streamline workflows, and implement scalable processes that support growth, increase utilization, and improve client retention.
Manage and de-escalate complex situations with clients and internal teams. Collaborate with Payroll, Product, Engineering, and CX teams. Make sure that issues are resolved thoughtfully, on time, and successfully.
Establish and track key performance indicators. These indicators include quality, timeliness, accuracy, utilization, and client satisfaction. This tracking will help promote accountability and support ongoing improvement.
Coach and mentor direct reports, including senior-level talent, through regular feedback, performance conversations, and career growth planning.
Collaborate closely with internal stakeholders to improve service delivery models, influence roadmap priorities, and ensure operational alignment.
Ensure adherence to data privacy standards, internal controls, and best practices to maintain client trust and operational excellence.

Requirements

What you’ll need

3-5 years of progressive experience in HR, Payroll, Customer Experience, or Professional Services, with at least 2+ years in a people leadership role.
Proficient working knowledge of BambooHR Payroll, custom reporting structures (including general ledger reporting and file feeds), and client data workflows.
Comprehensive knowledge of the end-to-end customer journey within a SaaS environment.
Experience managing escalations and complex client scenarios with professionalism and strategic thinking.
Demonstrated ability to build, track, and improve operational metrics and team performance.
Proficiency in Microsoft Excel, Google Suite, Salesforce (including Service Cloud), Back Office, and related internal systems.
Proficient analytical and problem-solving skills, with the ability to leverage data to inform decisions and process improvements.
Great communication and interpersonal skills, with the ability to influence cross-functional partners and senior stakeholders.
Ability to manage multiple priorities in a dynamic, growth-oriented environment.

Benefits

Comp & perks

Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BambooHR Payrollcustom reportinggeneral ledger reportingfile feedsclient data workflowsoperational metricsdata analysisproblem-solvingcustomer journeySaaS

Soft Skills

leadershipcoachingmentoringcommunicationinterpersonal skillsstrategic thinkinginfluencingaccountabilityperformance managementprioritization