Payroll Support

CGWS - COME GROW WITH US

Client Support Specialist for BambooHR providing payroll software support to small and medium-sized businesses. Engaging in customer interactions to enhance the payroll experience while ensuring compliance with tax liabilities.

Posted 4/22/2026full-timeUtah • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide exceptional email and phone support for customers that love our software
Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, don’t worry, we’ll teach you!)
Research solutions to challenging problems our clients face
Help clients integrate and utilize the software in the best way possible
Do your best, focused work, Monday through Friday (no weekends!)

Requirements

What you’ll need

Enjoy engaging in phone conversations for up to 6 hours a day.
Demonstrate a passion for customer care and the ability to ensure high levels of client satisfaction.
Show a desire to learn payroll; prior experience is welcome but not required.
Communicate clearly and concisely in both written and verbal forms.
Exhibit impeccable attention to detail.
Be tech-savvy and able to learn various software applications quickly.
The ability to multi-task throughout your day is needed.
Type at a speed of 60+ words per minute.
You're available for in-office training during your training/ramping period (which takes approx. 2 weeks, dependent on performance).

Benefits

Comp & perks

Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payrollcustomer supportproblem solvingmulti-taskingtyping speed 60+ wpm

Soft Skills

customer careclient satisfactionclear communicationattention to detailtech-savvywillingness to learn