Customer Success Manager

• Manage the BambooHR Customer Community: Oversee day-to-day activity, foster conversation, and respond to customer engagement moments
• Drive promotional strategy to boost community growth and engagement across email, in-app, and community channels
• Manage customer award strategy, engagement rewards, and recognition of customer community participation
• Collaborate with internal teams (Customer Success, Product Marketing, CX, Advocacy) to curate relevant topics and experiences
• Execute an annual calendar of customer-facing events, including meetups, panels, and user groups
• Create segmented invitation lists and manage end-to-end logistics for each event.
• Lead post-event engagement efforts in the community and other follow-up channels
• Track key engagement metrics, analyze performance, and suggest areas for improvement
• Maintain clear documentation of upcoming community touchpoints and partner responsibilities
• Bring fresh ideas and energy to building a vibrant, connected customer community

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