Client Service Representative
Orion
Client Service Specialist
CGWS - COME GROW WITH US
full-time
Posted on:
Location Type: Hybrid
Location: Utah • Utah • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide world-class customer service via phone, email, and chat communications with clients
- Uphold and contribute to a brand of setting people free to do great work
- Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
- Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
- Quickly think on your feet to work through complex questions and come up with creative solutions
- During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
- Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
- Keep up to date on new features and products to maximize value for clients
- Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
- Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)
Requirements
- You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.
- You have excellent interpersonal communication with clients and co-workers
- You have talked with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction.
- You have strong attention to detail and the ability to work in a fast-paced environment
- You're able to break down complex problems and explain them in a clear and simple way
- You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
- Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role.
- Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet.
- You're available for in-office training during your training (which takes approx. 2 weeks, dependent on performance), before choosing between in-office or remote work.
Benefits
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical troubleshootingperformance managementtime-trackingonboardingapplicant-tracking systemsupsellingcustomer retentionproblem-solvingtyping (40+ words per minute)
Soft skills
interpersonal communicationattention to detailarticulate communicationresiliencyinitiativeteamworkcreative solutionsclient satisfactionfast-paced environmentclear explanation