FHA Mortgage Origination Representative

CGS Federal (Contact Government Services)

FHA Mortgage Origination Representative providing customer support for FHA guidelines and procedures. Assisting clients through calls and emails regarding the mortgage lending industry.

Posted 6/29/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $37,000 - $42,000 per yearWebsite

About the role

Key responsibilities & impact

Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.
Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client’s requests.
Follow standard operating procedures for various topics, systems, and contact channels.
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures

Requirements

What you’ll need

The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
Excellent time management skills and dependability.
Strong verbal and written communication skills.
High School diploma or GED.
At least two years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g. FHA, USDA, VA)
Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Contact Center experience (omnichannel).
Bilingual (Spanish/English), verbal and written.
FHA knowledge/experience

Benefits

Comp & perks

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

FHA KnowledgeLoan OriginationLoan ProcessingJunior UnderwritingCustomer Service

Soft Skills

DependabilityVerbal CommunicationWritten Communication

Certifications

High School Diploma or GEDPublic Trust Security Clearance