Program Manager

• The Contractor shall provide Discovery Program contractor staff management support to include, but not limited to the following activities:
• Oversee all administrative logistical support for the contract to include notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes
• Ensure that daily time entry is recorded by all contract staff
• Coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units
• Mentor and assist new team members to perform daily tasks and address performance or personnel issues
• Manage client expectations and deliverables and clearly and timely communicate with clients
• Initiate process improvement initiatives and facilitate communication, planning, recommendations, and resource management across stakeholders
• Provide technical and eDiscovery subject matter expertise to support the full life cycle management of resources assigned to the program and contract
• Participate in teleconferences or meetings to review, educate, and support program objectives
• Assist in managing the Legal Clerical mailbox and tasks
• Develop and track clerical and IT project schedules, milestones, and deliverables
• Assist with providing information sought by client relevant to Change Requests and Contract Modifications
• Oversee and monitor scheduled system maintenances, review system and application logs, and verify completion of scheduled jobs such as backups
• Review and report technical assessments including required tasks, estimated time frames, and effort
• Oversee and monitor Veritas eDiscovery v10 or review platform processes, Microsoft Exchange administration, Windows Server administration, DNS/WINS/DHCP/LDAP performance, cloud technologies, and network architecture
• Ensure compliance with contract terms and conditions; work collaboratively with the COR to define and execute reports and other deliverables
• Ensure operational coverage for critical areas to meet 24/7/365 requirements
• Formulate and enforce work standards; assign contractor schedules; prepare, review and submit required reports
• Provide timekeeping and invoicing for labor hours, travel and ODCs and ensure program/project schedule, performance and deliverables are met

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