Assist with any legal accounts within the eDiscovery team
Play a key role in supporting various aspects of the company's portfolio
Participate in various engineering and support tasks related to the Veritas eDiscovery Platform
Collaborate closely with government clients to address challenges

Requirements

Ability to adjust to changing priorities and work well under pressure
Provide support along with OGC to other FBI Divisions
Participate in teleconferences or technical meetings to review, educate, and support program objectives
Perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation
Record configurations change requests through the established change control board
Process storage requests, migrations, and decommission tasks
Monitor failed system components and coordinate logistics, vendor support, and site support as needed
Respond to monitoring alerts and warnings with prompt corrective actions and escalations
Complete all scheduled maintenance in accordance with established policies and procedures
Prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance
Manage technology in remote environments
Review and process tickets related to supported system according to the established service level agreements tracked within the service manager database
Provide initial response, Level 1 and Level 2 escalation for outages
Schedule maintenance actions in a timely manner
Create Power Shell and VBS scripts as needed to automate routine maintenance tasks
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems
Review system and application logs to verify completion of scheduled jobs such as backups
Apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications
Configure / add new services as necessary
Facilitate the migration of the system implementation into cloud infrastructures
Research and recommend innovative, and where possible automated approaches for system administration tasks
Prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project

Benefits

Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eDiscoveryVeritas eDiscovery PlatformPower ShellVBS scriptingsystem monitoringconfiguration managementtroubleshootingdata migrationcloud infrastructureOS patching

Soft Skills

adaptabilityattention to detailcollaborationcommunicationproblem-solvingtime managementcustomer supporttechnical educationlogistics coordinationescalation management