Customer Service Specialist
Sutherland
Customer Service Representative
CGS Federal (Contact Government Services)
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $16 per hour
Job Level
Mid-LevelSenior
About the role
- Reply to calls and emails from the public.
- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
- Document your communications in our database.
Requirements
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
keyboard proficiencycontent management systemcustomer service
Soft skills
written communicationverbal communicationdependabilitytime management
Certifications
High School diplomaGeneral Educational Development (GED)Public Trust Security clearance
