Help Desk Customer Support Representative

CGS (Computer Generated Solutions)

Technical Support Representative providing assistance for POS systems via phone, email, or chat in the tech industry. Resolving hardware and software issues while maintaining customer satisfaction.

Posted 5/8/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Provide first-level technical support for POS systems via phone, email, or chat
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity
Guide users through step-by-step solutions in a clear and professional manner
Escalate complex or unresolved issues to higher-level support teams when necessary
Document all customer interactions, issues, and resolutions in the ticketing system
Maintain a high level of customer satisfaction through effective communication and problem-solving

Requirements

What you’ll need

High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred)
1–3 years of experience in a help desk, technical support, or customer service role
Familiarity with POS systems, retail is a plus
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus
Strong troubleshooting and analytical skills
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CGS (Computer Generated Solutions) Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1984 🤝 B2B 🛍️ eCommerce 📚 Education B2B
eCommerce
Education CGS (Computer Generated Solutions) is a technology-driven company that specializes in providing comprehensive solutions across various domains including supply chain management, enterprise resource planning (ERP), product lifecycle management (PLM), and business process outsourcing. With a focus on enhancing operational efficiency, CGS offers applications, learning solutions, and outsourcing services to support the fundamental business activities of its clients. The company integrates advanced technologies, including augmented reality and business intelligence, to facilitate digital transformation and improve customer experience. Help Desk Customer Support Representative Job not on LinkedIn 🔥 7 minutes ago 🐊 Florida – Remote ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level technical support for POS systems via phone, email, or chat
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity
Guide users through step-by-step solutions in a clear and professional manner
Escalate complex or unresolved issues to higher-level support teams when necessary
Document all customer interactions, issues, and resolutions in the ticketing system
Maintain a high level of customer satisfaction through effective communication and problem-solving 🎯 Requirements
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred)
1–3 years of experience in a help desk, technical support, or customer service role
Familiarity with POS systems, retail is a plus
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus
Strong troubleshooting and analytical skills
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Specialist 🕒 Yesterday Greenhouse Software 501 - 1000 ☁️ SaaS 👥 HR Tech 🏢 Enterprise Website LinkedIn All Job Openings IT Specialist responsible for managing IT infrastructure at Eleos Health. Focusing on tier 1-2 support and adherence to security protocols in a remote environment. 🇺🇸 United States – Remote 💵 $75k - $95k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor IT Technician Level 2 🕒 Yesterday The Hello Team 1001 - 5000 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Technical Support Specialist Level 2 responsible for IT support and documentation in various client environments. Engaging with users to troubleshoot issues and maintain system operations remotely. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💻 IT Support Help Desk 🕒 May 1 Choisys Technology Inc. 51 - 200 Website LinkedIn All Job Openings Help Desk professional coordinating trouble tickets and supporting DoW customers in Fort Eustis, VA. Responsible for maintaining communication between users and technical teams. 🇺🇸 United States – Remote 💵 $45k - $54k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required IT Specialist 🕒 April 30 Patriot Growth Insurance Services, LLC 1001 - 5000 💸 Finance 🤝 B2B Website LinkedIn All Job Openings IT Specialist providing technical support to employees at Patriot Growth Insurance Services. Troubleshooting IT issues and maintaining systems in a fully remote role. 🇺🇸 United States – Remote 💵 $26 - $31 / hour 💰 Debt Financing on 2022-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Broadcast/IT Engineer 🕒 April 29 Gray Media 1001 - 5000 📱 Media 👥 B2C Website LinkedIn All Job Openings Broadcast IT Engineer ensuring smooth operations of digital networks for KTTC and KBJR Media. Collaborating closely with teams to maintain broadcasting and digital infrastructure across platforms. 🇺🇸 United States – Remote 💵 $23 - $25 / hour ⏰ Full Time 🟢 Junior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportnetwork connectivityPOS systemsticketing systemsnetworking conceptsWi-FiroutersIP configurationscustomer service

Soft Skills

problem-solvingcommunicationanalytical skillsmultitaskingcustomer satisfactionprofessionalismclarityescalationguidancefast-paced environment

Certifications

high school diplomaAssociate’s degreeBachelor’s degree