CGS Administrators, LLC

Customer Service Advocate I

CGS Administrators, LLC

full-time

Posted on:

Location Type: Remote

Location: Florida • South Carolina • United States

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About the role

  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries
  • Performs research as needed to resolve inquiries
  • Accurately documents inquiries
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries
  • Coordinates with other departments to resolve problems
  • Responds to, researches and/or assists with priority inquiries and special projects as required by management
  • Provides feedback to management regarding customer problems, questions and needs
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management
  • Follows through on complaints until resolved or reports to management as needed
  • Maintains basic knowledge of quality work instructions and company policies
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
  • Maintains all departmental productivity, quality, and timeliness standards
  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments

Requirements

  • High School Diploma or equivalent
  • 2 years of customer service or call center experience preferred
  • Basic computer operating skills
  • Strong human relations and organizational skills
  • Ability to handle high stress situations
  • Good judgment skills
  • Strong customer service skills
  • Ability to learn and operate multiple computer systems effectively and efficiently
Benefits
  • Subsidized health plans
  • Dental and vision coverage
  • 401k retirement savings plan with company match
  • Life Insurance
  • Paid Time Off (PTO)
  • On-site cafeterias and fitness centers in major locations
  • Education Assistance
  • Service Recognition
  • National discounts to movies, theaters, zoos, theme parks and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencebasic computer operating skills
Soft skills
human relationsorganizational skillsstress managementjudgment skillscustomer service skills
Certifications
High School Diploma