Senior Manager, IT Business Partner – Commercial Systems

CG Oncology

Senior Manager IT Business Partner for CG Oncology managing enterprise systems across commercial functions and processes. Providing IT-owned support in a fully remote environment.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $157,000 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Provide IT-owned support and administration for assigned Commercial enterprise systems across Patient Access, Market Access, Sales Operations, Sales, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations and related Commercial business processes.
Provide sustainable operational support for Commercial systems such as CRM, data warehouse, EDI, Master Data Management, Alignment, Call Plans, IC, marketing technologies, etc.
Log, track, prioritize, and resolve system administration requests, incidents, and service tickets, ensuring timely resolution, appropriate escalation, adherence to defined SLAs, and ongoing ownership, maintenance, and operational excellence.
Act as a bridge across Commercial and enterprise data domains, partnering with Finance, Compliance, HR, and other functions to reinforce a single, governed, and scalable enterprise data foundation.
Leverage the existing data warehouse as a system of record, improve connectivity and data flow across platforms, and prevent the creation of parallel or fragmented data environments through standardization and integration discipline.
Manage back-end system administration activities, including user access, role assignments, permissions, workflows, configuration updates, support tickets, and system maintenance.
Serve as an IT point of contact for assigned Commercial applications, ensuring systems are supported in a compliant, secure, scalable, and business-aligned manner.
Support system availability, issue triage, troubleshooting, escalation, and resolution in partnership with vendors, IT, and functional business owners.
Accountable for overall health, compliance posture, and performance of assigned Commercial systems throughout their lifecycle.

Requirements

What you’ll need

Bachelor’s degree in information technology, computer science, business systems, life sciences, engineering, or a related field.
Seven years of progressive experience supporting enterprise systems, business applications, IT systems, or regulated technology platforms in biotech, pharmaceutical, life sciences, or another regulated environment.
Experience supporting Commercial systems across one or more functional areas, such as Patient Access, Sales & Market Access, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations, data warehouse, master data management, CRM, marketing technologies or related business functions.
Working knowledge of Commercial requirements, system development life cycle, change control, access management, data integrity, compliance readiness, and system lifecycle support.
Experience with enterprise application administration, including user access, role permissions, workflows, configuration support, issue triage, release support, and vendor coordination.
Demonstrated ability to partner with business system owners, IT, vendors, and cross-functional stakeholders to support regulated applications.
Ability to translate business needs into IT support requirements, system enhancements, implementation plans. configuration requests, and Strong communication, documentation, problem-solving, and stakeholder management skills.
Available for limited domestic travel as business needs require.

Benefits

Comp & perks

FULLY REMOTE WORK ENVIRONMENT
REST AND RECHARGE BENEFITS - Unlimited Flexible Time Off
HOLIDAYS –In 2026 we will observe 14 holidays
RETIREMENT – 401K with 100% company Safe Harbor match up to 4% of base salary
HEALTH (MEDICAL, DENTAL, VISION) – PPO & HDHP – Cigna/Principal
HEALTH SPENDING ACCOUNTS - HSA (with Annual Company Contribution), FSA, FSA-DC
ILLNESS & DISABILITY PROTECTION – Company Paid LTD Coverage + Voluntary Plans
LIFE INSURANCE – Company Paid 1 x base salary + Voluntary Plans
ADDITIONAL EXCLUSIVE BENEFITS – Voluntary Legal, Pet, Plus More

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise systems supportsystem administrationdata warehouseCRMMaster Data ManagementEDImarketing technologiesissue triageconfiguration supportvendor coordination

Soft Skills

communicationdocumentationproblem-solvingstakeholder managementcollaborationprioritizationescalation managementoperational excellencebusiness alignmentdata integrity