Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams.
Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models.
Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements.
Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early.
Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance.
Own QA tooling and documentation supporting test planning, execution, and defect management.
Manage QA resourcing, capacity, and prioritization across concurrent client programs.
Lead hiring, onboarding, and development of QA team members.
Drive resolution of critical defects and quality issues through collaboration with development and platform teams.
Serve as the primary quality point of contact across departments to ensure alignment and accountability.
Identify and seize opportunities for standardization, automation and modernization
Other duties as assigned.

Requirements

6-10+ years of experience in Quality Assurance, including leadership experience within a digital marketing or technology agency environment.
Strong working knowledge of QA practices across websites, CMS platforms (AEM, SFEC, Sitecore, etc), email marketing, paid media, display advertising, and analytics implementations.
Experience validating analytics tracking, tag management, media pixels, and data accuracy across platforms.
Familiarity with privacy, consent, and compliance requirements related to digital marketing data in regulated environments.
Experience using QA, test management, and defect tracking tools to support structured testing and release readiness.
Exposure to automation frameworks and continuous integration practices to support regression and efficiency efforts.
Strong analytical skills, including experience writing and validating complex SQL queries for data verification.
Hands-on experience testing email automation platforms (SFMC, Marketo, etc).
Strong organizational and problem-solving skills, with the ability to proactively identify risks and drive resolution.
Ability to clearly communicate technical concepts, testing outcomes, and quality risks to non-technical stakeholders and clients.

Benefits

Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
Parental Leave. Generous paid time off for parents to bond with their newest addition
Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality AssuranceQA practicesSQLautomation frameworkscontinuous integrationanalytics trackingdefect managementtest managementdata verificationemail automation testing

Soft Skills

leadershiporganizational skillsproblem-solving skillsanalytical skillscommunication skillsrisk identificationcollaborationteam developmentaccountabilitystandardization