Cyber Incident Manager

CFC

Cyber Incident Manager coordinating cyber incidents, stakeholders and technical specialists for CFC Security. Guiding clients through resolution, communication and decision-making during high-pressure events.

Posted 8/20/2026full-timeGold Coast • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong incident management and project coordination capabilities, with a focus on effective communication and stakeholder engagement. Proven ability to manage multiple priorities while delivering exceptional client service and supporting decision-making processes.

Highest-signal resume keywords

Incident ManagementProject CoordinationStakeholder ManagementCommunication SkillsDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional CommunicationOrganizational CapabilityAttention to DetailProblem-SolvingProfessional Judgement

Industry Keywords

CybersecurityClient ServiceConsultingProfessional ServicesInsuranceLegalTechnologyRisk Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage cyber incidents from triage through to resolution
Act as the primary point of contact for clients during an incident
Coordinate technical specialists, investigators and support teams to ensure actions are completed
Lead incident calls and stakeholder meetings
Manage action plans, timelines, priorities and deliverables
Provide regular updates to clients, insurers, legal counsel and internal stakeholders
Translate technical information into clear business-focused communication
Work closely with executives and senior leaders to support decision-making
Maintain incident records, reports and documentation
Support lessons learned and continuous improvement activities
Build trusted relationships with clients and key stakeholders
Identify risks, issues and opportunities for improvement throughout the incident lifecycle

Requirements

What you’ll need

Exceptional communication and stakeholder management skills
Confidence speaking with people at all levels, including CEOs, CFOs, General Managers, IT Managers and business owners
Strong decision-making skills and confidence to make recommendations and stand behind them
Strong project coordination or project management skills
Excellent attention to detail and organisational capability
Ability to manage multiple priorities and competing deadlines
Strong written communication and report-writing skills
Professional judgement and problem-solving ability
Commitment to delivering an exceptional customer experience
Cybersecurity knowledge is beneficial but not required
Highly regarded: experience in incident management, project management, operations, client service, consulting or professional services environments
Highly regarded: experience coordinating complex projects or stakeholder groups
Highly regarded: experience working in insurance, legal, technology or risk-related industries

Benefits

Comp & perks

Be part of a GLOBAL team (we have offices in the USA, UK and Australia)
State of the art modern office
Supportive team culture and modern office environment
Opportunities to grow your skills and take on more responsibility
Above award wages + performance bonuses
Fun team events and a workplace that values your contribution
No formal qualifications needed — we care more about your attitude, work ethic, and willingness to learn
The workplace is described as enjoyable and supportive