Administration Assistant
CFC
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide essential administrative support to our Underwriting teams
- Send out renewal invitations and non-express renewals to brokers
- Process new policies and renewals in the underwriting system
- Prepare Certificates of Currency and manage related documents
- Follow up on outstanding and upcoming renewals and new business
- Maintain broker information and manage logins to our online system
- Answer phone calls and take messages
- General administration and office duties as required
Requirements
- Professional and positive “can-do” attitude
- Ability to work effectively both autonomously and in a team
- Excellent customer service skills, both written and verbal
- Excellent attention to detail and organisation skills
- Strong IT skills, including proficiency with Microsoft Office
- Strong sense of accountability
- Experience in a busy, high-volume environment
- Administration and customer experience highly regarded
Benefits
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative supportunderwriting systemCertificates of Currencypolicy processingrenewal processing
Soft skills
can-do attitudeteamworkcustomer serviceattention to detailorganizational skillsaccountability