Claims Operations Assistant
CFC
Claims Operations Analyst
CFC
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities
- Stay up-to-date with regulatory requirements and developments related to claims handling, and communicate necessary steps to Claims leadership
- Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring
- Create and maintain documents such as processes, procedures, and guidelines, and monitor adherence
- Produce and update claims process mapping and flows
- Collaborate with the Management Information team to improve claims reporting and dashboards
- Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring
- Review claims system functionality and work with IT to drive efficiencies and implement system changes
- Investigate and respond to claims audit recommendations
- Handle ad-hoc Claims Operations tasks and projects as required
Requirements
- Strong organizational skills
- Excellent time management and ability to juggle multiple tasks and meet deadlines
- Critical thinker with strong problem-solving skills
- Exceptional written and oral communication skills with attention to detail
- Ability to work both autonomously and as part of a team in a high-paced environment
Benefits
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processclaims handlingprocess mappingdata analysisclaims reportingclaims metricssystem functionalityefficienciesgovernancemonitoring
Soft skills
organizational skillstime managementproblem-solvingcommunication skillsattention to detailautonomyteamworkcritical thinkingmultitaskingadaptability