Analyst

• Operate and support an innovative managed detection and response (MDR) service for a global customer base
• Investigate and remediate detections from security tooling, triaging alerts and distinguishing false positives from genuine threats
• Execute remediation using built-in capabilities and remote PowerShell commands
• Handle customer queries via the MDR mailbox and assist with user management and investigations
• Monitor detection trends to optimise allow/block listing and improve detection quality
• Support onboarding of new customers by guiding tool deployment and contributing to account management
• Actively contribute to improving operational processes and technologies and help assess new tools
• Create technical resources and PowerShell scripts to automate threat identification and remediation
• Mentor team members and share expertise in detection analysis, customer support, and proactive threat hunting
• Share information with internal teams and report to Matt Smith

Senior Analyst, MDR

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