Partnerships Executive
The Telegraph
Employee Relations Manager
CFC
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the first point of contact for all ER matters, both informal and formal, across the UK and US.
- Provide expert advice to managers on conduct, capability, absence, grievances and disciplinary matters.
- Support and coach managers on informal resolution and performance conversations to minimise escalation.
- Work in partnership with HR Business Partners to ensure ER matters are managed fairly and consistently, in line with CFC’s values, policies and relevant employment legislation.
- Monitor ER trends and identify opportunities for proactive intervention, policy updates or manager training.
- Provide risk-based advice that supports both employee experience and commercial outcomes.
- Maintain up-to-date knowledge of employment law in the UK and US and support ER policy development across geographies.
- Deliver learning and development sessions for line managers to improve confidence and capability in handling people matters.
- Collaborate on people plans, structural changes and HR change initiatives including restructures and acquisitions.
- Maintain accurate ER case records and produce regular reports and insights to identify key trends, risks and opportunities.
Requirements
- Significant experience in managing complex ER matters, ideally in fast-paced or high-growth environments.
- Strong knowledge of UK employment law and practical experience managing cases in the US.
- Ability to assess risk, apply employment law and offer practical, business-aligned solutions.
- Experience supporting organisational change including restructures, mergers or TUPE transfers.
- Excellent interpersonal and influencing skills, with the ability to advise and challenge constructively at all levels.
- Analytical approach with experience in identifying ER trends and using data to inform decisions.
- High levels of integrity, professionalism and confidentiality when handling sensitive issues.
- CIPD qualification or equivalent experience (desirable).
- Background in the financial services or technology sectors (preferred but not essential).
Benefits
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employment lawER case managementrisk assessmentdata analysispolicy developmentlearning and developmentperformance managementgrievance handlingdisciplinary proceduresorganisational change
Soft skills
interpersonal skillsinfluencing skillscoachingconfidentialityintegrityprofessionalismanalytical thinkingcommunicationproblem-solvingcollaboration
Certifications
CIPD qualification
