Senior Customer Success Manager
CFC
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Ensure strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management
- Act as a technical advisor to help clients maximize their security posture while driving renewals and identifying expansion opportunities
- Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
- Monitor customer environments, identify risks early, and coordinate resolutions
- Lead QBRs and technical reviews, translating service outcomes into measurable business value
- Own renewal cycles and develop expansion opportunities within account set
- Act as an escalation point for technical issues and customer advocacy
- Maintain accurate account health, risk, and opportunity data in CRM
- Report to JP Nelson
Requirements
- Experience in Customer Success, Technical Account Management, or Solutions Engineering
- Background in cybersecurity, SaaS, or managed IT services
- Ability to connect technical conversations with strategic business outcomes—especially at the executive level
- Consultative approach to client engagement
- Experience supporting renewals and uncovering growth opportunities
- Proactive and customer-focused mindset
- Experience managing post-sale lifecycle, onboarding, and technical integrations
- Familiarity with CRM systems and maintaining account health, risk, and opportunity data
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecuritySaaSmanaged IT servicestechnical integrationspost-sale lifecycleonboardingrisk managementdata analysis
Soft skills
customer successconsultative approachproactive mindsetcustomer advocacystrategic business outcomescommunicationrelationship management