CFC

Underwriting Assistant

CFC

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • 🇦🇺 Australia

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Job Level

Junior

About the role

  • Reporting to the National Manager – Casualty; support the underwriting team and service brokers for the Casualty portfolio
  • Assist with renewals, new business, and policy documentation
  • Prepare pre-renewal and underwriting quotes; support preparation of quote documentation, proposals, and renewal presentations
  • Process policy endorsements and manage cancellations
  • Maintain shared inbox and accurate records across systems; escalate queries as needed
  • Assist underwriters with administrative and pre-underwriting tasks
  • Strengthen broker relationships through timely and professional communication
  • Contribute to process improvement and development of underwriting expertise

Requirements

  • Completion of secondary education
  • 1-2 years’ experience within an insurance, underwriting or broker context and an understanding of the Australian insurance market is highly regarded
  • Experience working in a busy, high-volume administrative or operational role
  • Positive, professional, can-do attitude with a strong sense of accountability
  • Excellent customer service skills, including written and verbal communication skills
  • Excellent attention to detail and organisational skills with the ability to calmly navigate competing priorities
  • Proficiency in Microsoft Office and comfortable with IT systems
  • Must be an Australian Citizen or Permanent Resident to apply
  • Applications must include an application letter explaining why you are a match and your resume
Benefits
  • We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia).
  • Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
  • ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
  • Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
  • Annual end of financial year and end of calendar year events, in addition to social club arrangements
  • Optional annual charity volunteering day, facilitated by us
  • 3 additional personal leave days per year – for whatever you need
  • Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
underwritingpolicy documentationpre-renewal quotesquote documentationpolicy endorsementsadministrative tasksprocess improvement
Soft skills
customer servicecommunicationattention to detailorganizational skillsaccountabilityprofessionalismpositive attitude
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