Customer Success Manager
CFC
Cyber Security
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the customer relationship for SMB and mid-market customers to ensure value realization, renewals, and expansion
- Partner with executives and stakeholders to align cybersecurity services with business outcomes
- Lead executive business reviews (QBRs/EBRs), showcasing ROI and roadmap alignment
- Proactively manage renewals to minimize risk and maximize retention
- Identify and drive expansion opportunities to contribute to revenue growth
- Serve as trusted advisor and primary point of contact, developing tailored success plans
- Track and forecast account health, risks, and growth potential using CRM tools
- Collaborate closely with Service Delivery and Operations teams
- Report to JP Nelson
Requirements
- A background in cybersecurity, SaaS or MSSP
- A demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships
- Experience tracking and forecasting account health, risks, and growth potential using CRM tools
- Experience collaborating with Service Delivery and Operations teams
