Customer Success Manager

• Own the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand services with Solis
• Partner with executives and stakeholders to align cybersecurity services with business outcomes while driving retention and growth
• Take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment
• Proactively manage renewals to minimise risk and maximise retention
• Identify and advance expansion initiatives to contribute to revenue growth
• Act as trusted advisor and primary point of contact for a portfolio of clients; lead strategic conversations and develop tailored success plans
• Work closely with Service Delivery and Operations teams to champion customer needs internally
• Track and forecast account health, risks, and growth potential using CRM tools

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Customer Success Manager