Senior Customer Success Manager
CFC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Ensure strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management
- Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
- Monitor customer environments, identify risks early, and coordinate resolutions
- Lead QBRs and technical reviews, translating service outcomes into measurable business value
- Own renewal cycles and develop expansion opportunities within account set
- Act as an escalation point for technical issues and customer advocacy
- Maintain accurate account health, risk, and opportunity data in CRM
- Report to JP Nelson and collaborate with cross-functional teams to drive customer outcomes
Requirements
- Experience in Customer Success, Technical Account Management, or Solutions Engineering
- Background in cybersecurity, SaaS, or managed IT services
- Ability to connect technical conversations with strategic business outcomes, especially at the executive level
- Consultative approach to client engagement, supporting renewals and uncovering growth opportunities
- Experience leading QBRs and technical reviews
- Experience with CRM and maintaining accurate account health, risk, and opportunity data
- Ability to act as an escalation point for technical issues and coordinate resolutions