Customer Success Manager
CFC
Cyber Security
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Owns the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand services with Solis
- Partners with executives and stakeholders to align cybersecurity services with business outcomes while driving retention and growth
- Take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment
- Proactively manage renewals to minimise risk and maximise retention and identify and advance expansion initiatives
- Serve as trusted advisor and primary point of contact for a portfolio of clients; lead strategic conversations and develop tailored success plans
- Work closely with Service Delivery and Operations teams; track and forecast account health, risks, and growth potential using CRM tools
- Reports to JP Nelson
Requirements
- A background in cybersecurity, SaaS or MSSP
- Demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships
- Experience tracking and forecasting account health, risks, and growth potential using CRM tools
