Account Executive
DeepSeas
Cyber Security
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand services with Solis.
- Partner with executives and stakeholders to align cybersecurity services with business outcomes while driving retention and growth.
- Take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment.
- Proactively manage renewals to minimise risk and maximise retention and identify and advance expansion initiatives.
- Serve as the trusted advisor and primary point of contact for a portfolio of valued clients; lead strategic conversations and develop tailored success plans.
- Collaborate closely with Service Delivery and Operations teams to champion customer needs internally.
- Track and forecast account health, risks, and growth potential using CRM tools.
Requirements
- A background in cybersecurity, SaaS or MSSP
- A demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships
- Experience using CRM tools to track and forecast account health, risks, and growth potential
