Technology Alliances Manager
Filigran
Cyber Security
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- The Client Success Manager owns the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand their services with Solis. This role partners with executives and stakeholders to align cybersecurity services with business outcomes while driving retention and growth.
- Take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment
- Proactively manage renewals to minimise risk and maximise retention
- Identify and advance expansion initiatives contributing directly to revenue growth
- Serve as trusted advisor and primary point of contact for a portfolio of valued clients
- Lead strategic conversations and develop tailored success plans
- Collaborate with Service Delivery and Operations teams to champion customer needs internally
- Track and forecast account health, risks, and growth potential using CRM tools
- Report to JP Nelson
Requirements
- With a strong focus on collaboration, you'll work closely with Service Delivery and Operations teams to champion customer needs internally. You'll also track and forecast account health, risks, and growth potential using CRM tools—ensuring you're always one step ahead. As a candidate, you will have:
- A background in cybersecurity, SaaS or MSSP
- A demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships
