Customer Support

• Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox.
• Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time.
• Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure.
• Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards.
• Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully.
• Safeguard portfolio performance: Conduct daily risk reviews of broker‑generated quotes to maintain underwriting quality and profitability.
• Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience.
• Support where needed: Carry out ad‑hoc administrative tasks to keep the team running smoothly.

Platform Support Specialist

Business Oversight Compliance, Customer Care

Customer Service & Sales Administrator, French Speaking

Customer Experience Executive

Customer Support Advisor