Operations & Automation Integrator
MJP Electrical Services LTD
JavaScriptPythonVBA
Job Level
Mid-LevelSenior
About the role
- Support the overall claims function, focusing on UK and EU claims handling entities.
- Work closely with the Claims Operations Manager and collaborate with various departments within CFC.
- Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities.
- Stay up-to-date with regulatory requirements and developments related to claims handling, and communicate necessary steps to the Claims leadership team.
- Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring.
- Create and maintain documents such as processes, procedures, and guidelines, and monitor adherence.
- Produce and update claims process mapping and flows.
- Collaborate with the Management Information team to improve claims reporting and dashboards.
- Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring.
- Review claims system functionality and work with IT to drive efficiencies and implement system changes.
- Investigate and respond to claims audit recommendations.
- Handle ad-hoc Claims Operations tasks and projects as required.
Requirements
- Strong organizational skills, excellent time management, and the ability to juggle multiple tasks and meet deadlines.
- Critical thinker with strong problem-solving skills.
- Exceptional written and oral communication skills, with attention to detail and the ability to communicate professionally with various stakeholders, including senior management.
- Ability to work both autonomously and as part of a team in a high-paced environment.
