First BA hire in Projects & PMO Team, driving pieces of work and building the BA framework and ways of working.
Business-facing role working on strategic projects and smaller business-driven changes across the insurance value chain.
Engage with business teams across functions and geographies to understand the as-is, assess processes, problems and needs.
Review information and ways of working, challenge assumptions and make confident recommendations.
Review internal processes to identify inefficiencies, non-compliance, and opportunities for improvement.
Lead and carry out analysis of business processes to align them with business needs.
Collaborate in the development of business cases outlining need and impact of proposed changes.
Support building overall Change capability across Project Management, PMO and Change Management.
Act as a key liaison between business and project teams to ensure initiatives are designed and communicated effectively.
Work with the PMO to establish and build out the BA framework and ways of working.
Play a key role in user acceptance testing (UAT) and planning to ensure quality outcomes.
Plan and facilitate workshops to drive alignment of understanding on projects from the outset.
Requirements
Demonstrable experience within an Operations function managing process improvement, process mapping and embedding change across different areas of a business.
Ideally qualified in Lean, Lean Six Sigma or a similar process improvement framework; or demonstrate use of process improvement methodology on recent projects.
Proven stakeholder management and engagement skills, with the ability to influence and collaborate with senior leaders.
Ideally have insurance experience and Regulatory awareness, with experience ensuring business processes meet regulatory standards.
Ability to work independently and manage multiple projects under tight deadlines.
Strong communication skills with the ability to convey complex information to diverse audiences.
Experience in user acceptance testing (UAT) planning and facilitation and workshop facilitation.