Programme Delivery Analyst – Digital Technology/Insurance
Marsh McLennan
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- An experienced claims professional supporting CFC’s claims team and delivering high quality claims service to policyholders, brokers, underwriters and capacity providers
- Work with CFC Claims and Incident Response team and external incident response vendors (forensic, legal, PR) to ensure cost effective, high quality responses to insureds
- Proactively handle cyber and technology claims from first notification of loss to settlement within delegated authorities
- Foster good relationships with policyholders, brokers, underwriters and capacity providers and drive excellent customer service
- Actively work with a panel of response vendors during claims incidents
- Ensure prompt and accurate reserving, identify and pursue relevant third party recoveries and seek to reduce claims leakage
- Work closely with Underwriting, Finance, IT and Products teams and provide feedback on claims issues/trends
Requirements
- Passionate about all things Cyber and Cyber Security
- Experienced at dealing with external stakeholders in a customer service or consultancy environment
- Experience in cyber and technology claims
- Ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries
- Capability of managing the work involved in cyber incidents and/or forensic investigations
- Conscientious and hardworking
