Corporate Account Manager
Biffa
Job Level
Mid-LevelSenior
About the role
- Act as the first point of contact for all ER matters, both informal and formal, across the UK and US.
- Provide expert advice to managers on conduct, capability, absence, grievances and disciplinary matters.
- Support and coach managers on informal resolution and performance conversations to minimise escalation.
- Work in close partnership with HR Business Partners to ensure ER matters are managed fairly and consistently, in line with CFC’s values, policies and relevant employment legislation.
- Monitor ER trends and identify opportunities for proactive intervention, policy updates or manager training.
- Provide risk-based advice that supports both employee experience and commercial outcomes.
- Maintain up-to-date knowledge of employment law in the UK and US, and support development and implementation of ER policies and guidance across multiple geographies.
- Deliver learning and development sessions for line managers to improve confidence and capability in handling people matters.
- Collaborate with HR Business Partners on people plans, structural changes and people-related projects, including restructures and acquisitions.
- Assist in the facilitation of performance and talent review cycles, contributing insights from an ER perspective.
- Maintain accurate ER case records and produce regular reports and insights to identify key trends, risks and opportunities.
- Present findings and recommendations to senior stakeholders to inform decision-making and continuous improvement.
Requirements
- Significant experience in managing complex ER matters, ideally in fast-paced or high-growth environments.
- Strong knowledge of UK employment law and practical experience managing cases in the US.
- Ability to assess risk, apply employment law and offer practical, business-aligned solutions.
- Experience supporting organisational change including restructures, mergers or TUPE transfers.
- Excellent interpersonal and influencing skills, with the ability to advise and challenge constructively at all levels.
- Analytical approach with experience in identifying ER trends and using data to inform decisions.
- High levels of integrity, professionalism and confidentiality when handling sensitive issues.
- CIPD qualification or equivalent experience (desirable).
- Background in the financial services or technology sectors (preferred but not essential).
