Operations Supervisor – Field Services
CF Rail Services
full-time
Posted on:
Location Type: Office
Location: Little Rock • United States
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About the role
- Responsible for managing the day-to-day operational performance of a railcar repair operations
- Accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed
- Ensure safety; quality and environmental responsibilities are realized
- Responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives
- Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement
- Lead all employees in the safety initiatives and adhere to all railcar safety procedures
- Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules
- Ensure that the location/workforce is managed to meet or exceed budgeted goals and standards
- Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met
- Perform in-process quality inspections
- Communicate location performance to site personnel to ensure consistent and efficient production flow
- Maintain an efficient work force by training, counseling, and motivating staff
- Ensure all necessary documents, including regulatory, are accurate and completed on time
Requirements
- Associate degree (A.A.) or equivalent from two-year college or technical school
- Proficient in Microsoft Office Suit and BRC generation software/ shop operating system
- Ability to deliver high level of customer service via phone and face to face interaction
- Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting
- Basic AAR auditor training
- AAR Advanced Auditor certification
- Basic Finance and Accounting knowledge (KPIs, income statements, budgeting, margin, NOC, etc.)
- Effective Interviewing technique
- Ability to conduct effective performance reviews
- Experience in Lean Sigma
- Participate in internal/external training, TBD by management
- Team player
- Effective listening skills
- Highly effective communication skills verbally and in writing
- Proven leadership track record.
Benefits
- Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
- Includes a 100% Company-paid disability and life insurance plans
- Includes a 401K plan with company match PLUS additional end-of-year funding
- Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
- Provides 10 paid holidays annually
- Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
- Provides a confidential Employee Assistance Program
- Provides training and tuition reimbursement
- Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AAR Advanced Auditor certificationBasic AAR auditor trainingBasic Finance and Accounting knowledgeLean SigmaMicrosoft Office SuiteBRC generation softwareWorkforce Now (ADP)in-process quality inspectionsbudgetingKPI
Soft Skills
customer serviceeffective listening skillshighly effective communication skillsteam playerproven leadership track recordeffective interviewing techniqueperformance reviewsstaff developmentmotivationcontinuous improvement
Certifications
AAR Advanced Auditor certificationBasic AAR auditor training